FAQs

Processing usually takes 5–8 business days. During this time, we carefully prepare your bundles, check the quality, and make sure everything is perfect before it ships out. We don’t rush this step — we want you to receive hair that feels soft, looks amazing, and lasts.

Once your order is processed, shipping across Canada takes about 10–15 business days.

Not just yet — right now we ship within Canada only.

But international shipping (especially to the U.S.) is definitely coming soon. We’ll announce updates on our website and Instagram.

Yes — once your order ships, you’ll get an email with your tracking number.

It may take 24–48 hours to update once it’s picked up by the carrier.

Our hair is made from high-quality Vietnamese human hair, so shedding and tangling are minimal. Like all real hair, gentle care goes a long way. Using sulfate-free products, keeping the hair moisturized, and detangling from the ends up will help it stay soft and silky.

Because hair extensions are a hygiene product, all sales are final.

If something arrives damaged or not what you ordered, please reach out to us within 48 hours so we can take care of you. We always want you to be happy with your SILQ experience.

Absolutely — our hair behaves just like natural human hair.

You can wash it, curl it, straighten it, and style it however you like.

We recommend using sulfate-free shampoo, a moisturizing conditioner, and a heat protectant to keep your bundles looking brand new.